Tuesday, August 16, 2022
National Skills Network
  • Home
  • Skill Story
  • Skill Talk
  • News
    • Events
    • News digest
    • NSN Newsletter Archives
    • NSN PDF Newsletter Archives
    • Other Newsletters
  • Resources
    • How To’s
    • Reports
    • E-books
    • Learning Videos
    • Upcoming webinars and virtual events
  • Skill2Jobs
    • Employability Skills
    • Apprenticeships & Internships
    • Jobs
    • Projects
  • About us
    • Our Team
    • Our Clients
    • Our Services
    • Advertise with us
  • Success Stories
No Result
View All Result
  • Home
  • Skill Story
  • Skill Talk
  • News
    • Events
    • News digest
    • NSN Newsletter Archives
    • NSN PDF Newsletter Archives
    • Other Newsletters
  • Resources
    • How To’s
    • Reports
    • E-books
    • Learning Videos
    • Upcoming webinars and virtual events
  • Skill2Jobs
    • Employability Skills
    • Apprenticeships & Internships
    • Jobs
    • Projects
  • About us
    • Our Team
    • Our Clients
    • Our Services
    • Advertise with us
  • Success Stories
No Result
View All Result
National Skills Network
No Result
View All Result

The evolving role and responsibilities of a Centre Manager at skill development centres

by Sahitya Karra
May 12, 2021
in Skill Talk, Training partners
Bijitha Joyce, Lead - Facilitator Development, Tata STRIVE
Bijitha Joyce

“We must shift the role of a Centre Manager from just managing to leading. If you inspire people, then you are a true leader. Leadership skills are one of the main elements of a Centre Manager. It is to be able to influence by interacting with the team, learners, employers, and so on”, says Ms. Bijitha Joyce – Principal Lead – Ecosystem Strengthening, Alumni Relations, and Talent Development at Tata STRIVE.

Learn about Tata STRIVE courses and its initiatives in skill development – https://www.nationalskillsnetwork.in/tata-strive/

To understand the importance of the role of a Centre Manager, what are the skills and qualities required in them, the need for upskilling and reskilling, and how can we bring the much-needed attention to the job role in the skilling ecosystem, we interacted with Ms. Bijitha Joyce – Principal Lead – Ecosystem Strengthening, Alumni Relations, and Talent Development at Tata STRIVE.

Read on to know more or you can also watch the video interview on our YouTube channel.

Q: Why is the role of a Centre Manager important for the skilling eco-system?

A: I have three critical points to share on this question.

First, the skill development value chain has a moving part as different people join, do their work, and move on. But we need someone to hold the thread end to end. She/he critically needs to ensure that they meet the commitments of the funders and the learners.

Second, at Tata STRIVE, we tell our Centre Managers that they are like the CEOs of their own centres. They broadly think of the sustenance of the centre.

Third, we must not restrict the Centre Manager to be just a Manager. I think a Centre Manager needs a shift from being a manager to a leader because, in a training centre, typically, 70% of the staff are trainers and they play an important role in ensuring that the students achieve their goals.

Trainees can be self-motivated to do their work as this phase needs a lot of passion as well. But, unfortunately, not everyone is the same. Possibly, they might have joined the course out of obligation. It’s a stop-gap arrangement.

So, a Centre Manager plays a very important role in nudging, inspiring and ensuring them that we are not only achieving the learner goals but also preparing for the next. Right now, things are so dynamic, so how does one prepare themselves for it? Most importantly, we need to shift the role of the Centre Manager from just ‘managing’ to ‘leading’. That is very critical of the role to take the training centre forward. 

Q: What are the main qualities and attributes of a person, who could take up the challenging role of a Centre Manager?

A: I think leadership skill is definitely very critical and there are so many definitions to it. If you inspire people, then you are a true leader. Leadership skills are one of the main elements of a leader. Leadership is also about how we influence while interacting with the team, learners, employers, and so on.

Besides leadership and the ability to influence, other qualities and attributes include:

Thinking like an entrepreneur – If a Centre Manager is asked to run a centre, he/she cannot depend on someone else. They must take things forward despite the challenges, as an entrepreneur.

Skills to understand data – A Centre Manager must talk with an evidence-based approach. It is very critical for the Centre Manager to have a solution mindset. The Centre Manager recommends solutions not just to the problems but also supports the team.

The evolving role and responsibilities of a Centre Manager at skill development centres

Q: How can we build the capacities of a Centre Manager?

A: When a Centre Manager joins in, it is important for him/her to stay aligned to the vision of the organization. There is a lot of sensitivity that needs to be built regarding the nuances and dynamics. At Tata STRIVE, we run a 5-day programme for Centre Managers, to help them reach their goal better. It covers the elements of leadership, influencing, to think like an entrepreneur among others. We also talk about stakeholder delight by not only presenting the excel sheets but by gathering the insights.

We even promote a culture of coaching within the Tata STRIVE and as a Centre Manager, we encourage them to turn as a leader, have a free-flow conversation by one-on-one practice.

Apart from this, we also conducted a series called ‘Ghajinigiri’. Even though the SOPs are like the Bible for us to do things, in the thick of work, we tend to forget or skip a few tasks. So, going back to the concept of the Bollywood movie, Ghajini, we brought this series on why should a Centre Manager do the counselling in a particular way. This series has brought everyone together and empowered them.

Related article: Trainers – The real influencers of change – https://www.nationalskillsnetwork.in/trainers-the-real-influencers-of-change/

Q: What would be your key message to the Training Partners who want to hire, upskill or reskill Centre Managers?

A: The COVID-19 pandemic has opened the door for digitization as people are able to learn through online platforms. One must also deeply invest in self-learning. There are many online courses which the Training Partners can offer to their Centre Managers. The mentoring programme, peer to peer programme can be helpful to them. I urge the Training Partners to look at ways on how they can be engaged. They are like a pipeline for the next level of leadership. When the options like build/buy occur, the building is the better option and people look at different projects. It can happen only when you invest in it.

Q: How can we bring more awareness about the key role of Centre Managers among influencers, funders, and so on in the skilling ecosystem?

A: From a broader perspective, funders try to impact more students through training programmes. Funders must also look at building the capabilities of a Centre Manager along with the Training Partner. Funders can collaborate to mentor the Centre Managers and share their expertise in strengthening this role. At the level of policymaking, while there is a focus on the Training of Trainers (ToT), we must also bring the focus on the Centre Managers. It can be a great boost to the skilling ecosystem.

Apart from all of these, each one of the Centre Managers should be accountable for their own learning. If we don’t take the change by hand, the change will take us by throat.

Tags: Centre ManagersCentre Managers in skill developmentMs. Bijitha Joyce – Principal Lead – Ecosystem Strengthening Alumni Relations and Talent Development at Tata STRIVE.Tata STRIVETata STRIVE CoursesTata strive skill developmentTata STRIVE skill training centres
Previous Post

Beauty and Wellness Sector: Skills, Training and Careers

Next Post

Top 3 in-demand technologies to launch your career in 2021

 

Next Post
Top 3 in-demand technologies to launch your career in 2021

Top 3 in-demand technologies to launch your career in 2021

Comments 3

  1. Dhruv Sapaliga says:
    12 months ago

    I need game developong skill course (free course) if any. Studying in 11th std.

    Reply
  2. KANTA RANI W/O KRISHAN CHAND says:
    1 year ago

    OUR SOCIETY RACHERI JANTA VIKAS GRAMUDYOG SAMITI IS WORKING SKILL DEVELOPMENT,WOMEN DEVELOPMENT ,CHILD DEVELOPMENT RURAL DEVELOPMENT, TECHINICAL TRANING PROGRAMME ETC

    Reply
  3. Divyansh says:
    1 year ago

    I was searching for the good topic to research and read, I got it this article on your blog, Thank you so much.

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Subscribe to our E-magazine and newsbytes

  • Trending
  • Comments
  • Latest
Siemens Technical Academy STA

Siemens Technical Academy (STA), Mumbai – German Dual VET transforms the lives of youth in India

October 8, 2018
10 best online learning portals in India for students and teachers

10 best online learning portals in India for students and teachers

June 26, 2020
BSNL certified vocational internships

BSNL certified vocational internships for engineering diploma students

May 25, 2020
Skill development government schemes in India

Top 10 organizations, missions and schemes for skill development, livelihoods and gainful employment

May 29, 2016
Siemens Technical Academy STA

Siemens Technical Academy (STA), Mumbai – German Dual VET transforms the lives of youth in India

284
Pradhan Mantri Kaushal Kendra PMKK

Pradhan Mantri Kaushal Kendra – PMKK

98
Recognition of Prior Learning RPL

Recognition of Prior Learning – RPL

81
B.Vocational Degree

B.Voc Degree Courses: What do they offer and who can apply?

79
Executive Post Graduate Diploma

Executive Post Graduate Diploma in International Business Strategy by IIFT: Applications are now open!

August 11, 2022
Why choose a vocational course in your dual degree program

Why choose a vocational course in your dual degree program?

August 11, 2022
The need for an industry-integrated curriculum in nursing education in India

The need for an industry-integrated curriculum in nursing education in India

August 10, 2022
NSN weekly newsbytes on skills, education and training- 09082022

NSN weekly newsbytes on skills, education and training- 09082022

August 9, 2022

About us

National Skills Network (NSN) captures and shares the positive impact of various training, skill development and vocational education initiatives in India.

To know more about Our Team: Click here

Follow us

Address

National Skills Network – NSN
NSN Digital Solutions Pvt Ltd.
c/o NSN Media Services
Launchpad, Center for Innovation and Entrepreneurship (CIE)
IIIT, Gachibowli, Hyderabad – 500032
Email us: contact@nationalskillsnetwork.com

Subscribe to our E-magazine and newsbytes

  • About us
  • Privacy Policy
  • Advertise with us
  • Contact

Copyright © 2022 National Skills Network - NSN

No Result
View All Result
  • Home
  • Skill Story
  • Skill Talk
  • News
    • Events
    • News digest
    • NSN Newsletter Archives
    • NSN PDF Newsletter Archives
    • Other Newsletters
  • Resources
    • How To’s
    • Reports
    • E-books
    • Learning Videos
    • Upcoming webinars and virtual events
  • Skill2Jobs
    • Employability Skills
    • Apprenticeships & Internships
    • Jobs
    • Projects
  • About us
    • Our Team
    • Our Clients
    • Our Services
    • Advertise with us
  • Success Stories

Copyright © 2022 National Skills Network - NSN

loader